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Bought my house in January 2024 and as of the writing of this review I've had three water leaks, two from the irrigation system and one main water leak, which cost over $580 to fix because the plumbers didn't bother gluing the pipes. Richmond said that I had to prove that it was neglect on their part and they would consider reimbursing me. I own another house for 15 years in another state and I never had a problem with my pipes.
My neighbor also had a recent leak (a couple of days ago as the writing of this review) and had to get it fixed
I'm going to back up and actually say that before I moved into this house the construction project manager was a real a-hole. He acts like your his best friend which, I know he isn't, but he acts like he will fix all the issues with the house and then when you move in you have to fight with Richmond Rep to get anything done. It took over a year to fix a water issue on the side of my house. It was supposed to be done before I moved in, but how Richmond deals with stuff is, you've already signed for the house and they said this is not a reason not to move in, so they have no intention of fixing anything unless you keep complaining.
Found out that the houses in the development are built on top of an old swamp. Everyone in this community is having water issues. And considering that underneath this ground is clay, it does not drain. People have had to spend over $3,000 to get french drains put in on both sides of their house.
The inconsistencies in the build is unbelievable. Phase one you could customize but phase 2 it was as is. That's not really a problem but most of phase two didn't have gutters put on but phase 3 houses had gutters put on. It wasn't even an option for phases 1 and 2.
My house isn't even level on the inside. I only found that out because I had to get GE out here to fix an issue with my refrigerator and when he was trying to balance the refrigerator he noticed then, that it was not level.
There is a reason why Richmond has a class action lawsuit against them.
