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Privacy Policy

This Privacy Policy explains how Trustroller collects, uses, stores, and protects personal data, including user information, cookies, and analytics, in compliance with GDPR, CCPA, and applicable data protection laws.

Introduction

Trustroller respects your privacy and is fully committed to protecting personal information shared by users on the platform. This Privacy Policy explains how Trustroller collects, uses, stores, and safeguards personal data when individuals access our website, submit reviews, manage business profiles, or use related services. By accessing or using Trustroller, you acknowledge and agree to the data practices described in this policy. This Privacy Policy applies to all users, including visitors, reviewers, and registered business accounts.

Information We Collect

Trustroller may collect personal information directly from users or automatically through platform interactions. This includes names, email addresses, usernames, account credentials, IP addresses, device details, browser data, and usage activity. For business users, additional data such as company name, website URL, category, billing details, and profile content may be collected. Trustroller limits data collection to what is necessary to operate the platform, provide services, and comply with legal obligations.

How We Use Personal Information

Personal information collected by Trustroller is used to create and manage user accounts, publish and moderate reviews, enable business responses, process subscriptions, provide customer support, and improve platform performance. Data may also be used for analytics, fraud prevention, security monitoring, and legal compliance. Trustroller does not use personal data for purposes unrelated to its services and ensures processing remains transparent and proportionate.

Legal Basis for Processing

Trustroller processes personal data based on lawful grounds, including user consent, contractual necessity, compliance with legal obligations, and legitimate business interests. Consent-based processing allows users to withdraw consent at any time. Contractual processing enables Trustroller to deliver platform features effectively. Legitimate interests include service improvement, platform security, and fraud prevention, all balanced against user rights and privacy expectations.

Sharing of Information

Trustroller may share personal information with trusted third-party service providers that support platform operations, such as hosting, payment processing, analytics, and customer support services. These providers are bound by confidentiality and data protection obligations. Trustroller may also disclose personal data when required by law or regulatory authorities. Personal information is never sold, rented, or shared for unauthorized commercial purposes.

6. Cookies and Tracking Technologies

Trustroller uses cookies and similar tracking technologies to enhance user experience, remember preferences, analyze traffic, and improve platform functionality. Cookies may collect technical and usage-related information but do not directly identify users unless combined with account data. Users can control cookie settings through their browser. Disabling cookies may affect certain features but will not prevent access to essential platform services.

Data Retention

Trustroller retains personal data only for as long as necessary to fulfill service-related purposes, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods depend on account status, subscription activity, and applicable regulations. Once personal data is no longer required, Trustroller securely deletes, anonymizes, or restricts access to such data in accordance with internal data retention policies.

Data Security

Trustroller implements appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, alteration, or disclosure. Security measures include access controls, secure servers, encryption, and regular system monitoring. While Trustroller strives to maintain high security standards, users acknowledge that no online platform can guarantee absolute protection against all security risks.

User Rights

Users have rights regarding their personal data, including the right to access, correct, delete, restrict processing, and object to certain data uses, subject to applicable laws. Where legally permitted, users may also request data portability. Requests can be submitted through Trustroller’s official support channels. Trustroller responds to verified requests within legally required timeframes and ensures transparent handling of user data rights.

Children’s Privacy

Trustroller services are not intended for individuals under the age of 16. Trustroller does not knowingly collect personal data from children. If it is discovered that personal information from a child has been collected without valid consent, Trustroller will promptly delete such data. Parents or guardians who believe their child has provided information may contact Trustroller for immediate review and removal.

International Data Transfers

Trustroller may process and store personal data on servers located in different countries, including outside the user’s country of residence. When transferring personal data internationally, Trustroller ensures that appropriate safeguards are in place to protect user information, such as contractual protections, standard data protection clauses, or other lawful mechanisms. These measures are designed to ensure that personal data remains secure and is handled in accordance with applicable privacy and data protection laws.

Business Account Data

For business users, Trustroller processes personal and business-related data to enable profile creation, review management, analytics access, subscription handling, and communication with customers. Business users are responsible for ensuring that any personal data they submit or publish complies with applicable privacy laws. Trustroller may use business account data to improve platform visibility, enhance review credibility, and provide insights that support reputation management and business growth.

Communications and Notifications

Trustroller may send users service-related communications, including account updates, security alerts, policy changes, and transactional notifications. Marketing or promotional communications are sent only where permitted by law or with user consent. Users may manage communication preferences through account settings or unsubscribe options provided in messages. Essential service communications may still be delivered even if marketing preferences are disabled.

Fraud Prevention and Platform Integrity

Trustroller processes certain personal data to detect, prevent, and address fraudulent activity, misuse of the platform, and violations of platform policies. This may include monitoring account activity, analyzing usage patterns, and investigating suspicious behavior. Such processing is carried out to protect users, maintain trust in reviews, and preserve the integrity and reliability of the Trustroller platform.

Review Content and Public Information

Reviews, ratings, usernames, and business responses submitted on Trustroller may be publicly visible. Users acknowledge that information included in reviews may be accessed, indexed, or shared by third parties. Trustroller does not control how third parties use publicly available information. Users are encouraged to avoid including sensitive personal data in reviews or public profile content.

Third-Party Integrations

Trustroller may integrate with third-party tools, services, or platforms to enhance functionality, such as analytics providers, payment processors, or communication services. When users interact with these integrations, personal data may be shared as necessary to deliver the service. Trustroller selects third-party providers carefully and requires them to adhere to appropriate data protection and confidentiality standards.

User Account Management

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account. Trustroller may process personal data related to login activity, security checks, and account management to protect against unauthorized access. Users should notify Trustroller immediately if they suspect unauthorized use of their account or a security breach.

Requests for Data Access or Deletion

Users may request access to, correction of, or deletion of their personal data, subject to legal and operational limitations. Trustroller may require identity verification before processing such requests to ensure data security. Certain data may be retained where required for legal compliance, dispute resolution, or enforcement of agreements, even after a deletion request.

Changes to Personal Information

Users may update or modify personal information through their account settings at any time. Trustroller relies on users to keep their information accurate and current. Inaccurate or outdated information may affect service quality, account functionality, or communication delivery. Trustroller is not responsible for issues arising from incomplete or incorrect user-provided data.

Policy Updates and Acceptance

Trustroller may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. Updated versions will be posted on the platform with the revised effective date. Continued use of Trustroller after policy updates constitutes acceptance of the revised Privacy Policy. Users are encouraged to review this policy regularly to stay informed.

Data Processing Transparency

Trustroller is committed to maintaining transparency in how personal data is processed across the platform. Users are informed about the purposes of data collection, the types of data involved, and how such data contributes to platform functionality. Trustroller ensures that personal data is processed fairly, lawfully, and in a manner that users can reasonably expect when engaging with reviews, business profiles, analytics, or account features.

Consent and User Control

Where consent is required for processing personal data, Trustroller ensures that such consent is freely given, specific, informed, and unambiguous. Users retain full control over their consent preferences and may withdraw consent at any time through account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal request.

Platform Analytics and Insights

Trustroller may analyze aggregated and anonymized data to understand platform usage, improve performance, and enhance user experience. Analytics data helps identify trends, optimize features, and maintain review quality. Such analysis does not involve identifying individual users unless necessary for security, fraud prevention, or account support, and is conducted in compliance with applicable data protection laws.

Data Access Limitations

Access to personal data within Trustroller is limited to authorized personnel who require such access to perform their duties. Internal access is governed by strict confidentiality obligations and monitored to prevent misuse. Trustroller regularly reviews access permissions to ensure compliance with security and privacy standards, reducing the risk of unauthorized data exposure.

Retention After Account Closure

When a user or business account is closed, Trustroller may retain certain personal data for a limited period where required to comply with legal obligations, resolve disputes, enforce agreements, or prevent fraud. Any retained data is securely stored and restricted from active use. Once retention requirements expire, such data is permanently deleted or anonymized.

User Responsibility and Content Sharing

Users are responsible for the personal information they choose to share on Trustroller, particularly within reviews, comments, or public business profiles. Trustroller encourages users to avoid posting sensitive personal data publicly. Information voluntarily shared in public areas may be accessible to other users or third parties and may be indexed by search engines beyond Trustroller’s control.

Policy Interpretation and Enforcement

This Privacy Policy is interpreted in accordance with applicable data protection laws and Trustroller’s internal policies. Trustroller reserves the right to enforce this policy where necessary to protect user privacy, platform integrity, and legal compliance. Violations of privacy-related obligations may result in account restrictions, content removal, or other appropriate actions.

Relationship With Other Policies

This Privacy Policy should be read together with Trustroller’s Terms of Use, Business Terms, Cookie Policy, and GDPR Policy. In the event of any inconsistency, the policy offering greater protection to personal data shall apply. Together, these documents form a comprehensive framework governing data usage and user rights on the Trustroller platform.

Updates and Continued Use

Trustroller may revise this Privacy Policy periodically to reflect regulatory changes, technological developments, or updates to platform services. Revised versions will be published on the website. Continued access to or use of Trustroller after such updates indicates acceptance of the updated Privacy Policy.

Contact and Privacy Inquiries

Users with questions, concerns, or requests related to privacy and personal data processing may contact Trustroller through official support channels. Trustroller is committed to responding to privacy inquiries in a timely and transparent manner and will take reasonable steps to resolve concerns in accordance with applicable data protection regulations.